Frequently asked questions
Returns & Exchanges
Returns: Customers are responsible for all shipping costs on returns. Items must be returned in original condition within 30 days of purchase for a full refund. Please note that the refund amount will not include shipping fees, and the difference cannot be redeemed for cash—it will be issued as shop credit. Exchanges: In-person exchanges are free!** For exchanges by mail, customers are responsible for all shipping costs. If the item exchanged is of a higher value, the customer will need to cover the difference. Any remaining balance from exchanges will be issued as **shop credit**. **Important Notes:** - Items must be unused, unworn, and in original packaging to be eligible for return or exchange. - **Final Sale** items are not eligible for return or exchange. - Lost or damaged return shipments are the responsibility of the customer. We recommend using a trackable shipping service for returns. For any return or exchange inquiries, please **contact us** for assistance and instructions.Shipping
Shipping with USPS:All orders are processed within 2 business days and shipped via USPS. Estimated delivery times within the continental U.S. are typically 3-5 business days, depending on your location. To ensure your shipment arrives on time, we recommend placing your order in advance. Once your order has shipped, we'll provide you with a tracking number so you can monitor its progress.Eco-Friendly Packaging:We’re committed to sustainability, which is why we use compostable packaging for all orders. By choosing eco-conscious materials, we aim to reduce waste and minimize our environmental impact, so you can feel good about your purchase.Custom Orders & Requests
Have a special request, need a bulk order, or interested in custom-commissioned jewelry? Visit our Contact Us page to get in touch! We’re happy to work with you on personalized designs, larger orders, or any unique needs you may have. Let’s create something beautiful together!Gifting & Gift Cards
Looking to send a gift? We’re happy to help! Simply contact us, and we’ll ensure your order is packaged beautifully, with no price tags or invoices included. We can also ship directly to the recipient’s name and include a complimentary gift message. Rest assured, every order is packaged with the same care and attention to detail as all our products, making your gift extra special!Give the gift of choice with a gift card! Our gift cards are available for purchase online or in person at our markets. They can be used for both online orders and in-person purchases. Simply enter the coupon code provided at checkout to redeem your balance.Gift cards are treated as shop credit and cannot be redeemed for cash or refunded.Lost or stolen gift cards cannot be replaced.Gift cards do not expire, so they can be used at your convenience.
A perfect gift for any occasion!Care Instructions
To care for sterling silver and 14k gold-filled jewelry:Clean regularly with a soft cloth. Use mild soap and water for deeper cleaning.Store in a dry, cool place, preferably in an anti-tarnish pouch or box.Avoid chemicals, chlorine, and rough activities. Remove before swimming or exercising.Polish gently with the included cloth or other microfiber cloth when needed; avoid harsh cleaners or scrubbing.Tip: Wearing your piece(s) often can help keep them from tarnishing.
Size Guide
Ring Size Guide:Measure your finger: Use a soft measuring tape or a strip of paper to wrap around the base of your finger. Mark the point where it overlaps, then measure the length with a ruler.Size Chart: Compare your measurement to a ring size chart (usually listed in inches or millimeters) to find your size. The average ring size for women is a 7.Tip: For an accurate fit, measure your finger at the end of the day when it's slightly larger.
Bracelet Size Guide:Measure your wrist: Use a flexible measuring tape or a string to measure around your wrist, just above the bone. Add 1-2 inches for a comfortable fit.Size Chart:Small: 6 - 6.5 inchesMedium: 7 - 7.5 inchesLarge: 8 - 8.5 inches
Necklace Size Guide:Measure your neck: Use a soft measuring tape to measure around the base of your neck.Size Chart:Choker: 14 - 16 inchesPrincess: 18 inches (falls at the collarbone)Matinee: 20 - 24 inches (falls below the collarbone)Opera: 28 - 34 inches (falls near the bust)